The safety and well-being of our employees and clients has always been our highest priority, and we have issued guidance and established procedures to help avoid employee/clients exposure to the COVID-19 virus.

Minimizing the risk
Suspension of handshaking / personal greeting when engaging with personnel. 

Any external unnecessary meetings or appointments rescheduled. 

Flat handover documents signed online with pictures of flat and water/hearting/electricity heaters included. The tenant will have 24 h to report any discrepancies.

Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. 

Anyone who lives within a country designated as “High Risk” by the World Health Organisation (WHO) is asked to measure and provide temperature records for 14 days prior to flat handover. 

Should people wear a mask to protect themselves?
People with no respiratory symptoms, such as cough, do not need to wear a medical mask. WHO
recommends the use of masks for people who have symptoms of COVID-19 and for those caring for
individuals who have symptoms, such as cough and fever. The use of masks is crucial for health workers and people who are taking care of someone (at home or in a health care facility).WHO advises COVID-19 Guidance r01 Date: 6th March2020 

A suspected COVID-19 infection is linked to travel in areas where cases have been reported, or close contact with someone who has travelled in these areas and has become ill.
The most effective ways to protect yourself and others against COVID-19 are to frequently clean your hands, cover your cough with the bend of elbow or tissue and maintain a distance of at least 1 meter (3 feet) from people who are coughing or sneezing. 

How long is the incubation period for COVID-19?
The “incubation period” means the time between catching the virus and beginning to have symptoms of the disease. Most estimates of the incubation period for COVID-19 range from 1-14
days, most commonly around five days. These estimates will be updated as more data become available. 

How long does the virus survive on surfaces?
It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave
like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on
the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary
under different conditions (e.g. type of surface, temperature or humidity of the environment). If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose.

March 2020